Refund & Cancellation Policy

This policy explains how cancellations and refunds work for the Service at helloflowframe.com. Payments are processed by our Merchant of Record, Paddle.com Market Ltd.

Cancelling your subscription

You can cancel your monthly subscription at any time — from your dashboard or by contacting us. There is no lock-in. When you cancel, your integration stays active until the end of the current paid period, and you will not be charged again.

Refunds on subscription fees

• Monthly subscription fees are billed in advance for the coming period.
• Because you can cancel at any time to stop future charges, subscription fees already paid for the current period are generally non-refundable, except where required by applicable law.
• If you were charged in error, or the Service was unavailable due to a fault on our side for a substantial part of the period, contact us and we will arrange a fair refund.

One-time integration build fees

• If you cancel before we have started the build, the build fee is fully refundable.
• Once work has started, the fee covers work already performed and is refundable only for the portion not yet delivered.

How to request a refund

Email support@helloflowframe.com within 14 days of the charge, including your account email and the payment reference from your Paddle receipt. Approved refunds are issued by Paddle to your original payment method.